Privacy policy
Privacy Policy
This Privacy Policy explains how Painexya (“the Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use our services, make a purchase on painexya.com (the “Site”), or otherwise interact with us (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Policy. Please read it carefully.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or service improvements. When we do, we will post the revised version on this page with a “Last Updated” date.
Information We Collect and How We Use It
To provide and improve our Services, we collect personal information from various sources as described below. We use this information to:
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communicate with you
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process and manage orders and payments
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improve and optimize our Services
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comply with legal obligations
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prevent fraud and protect our platform
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support customer service and business operations
Information You Provide to Us
We may collect the following information directly from you:
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Contact Information: name, address, phone number, email
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Order Information: billing and shipping address, payment confirmation
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Account Information (if applicable): username, password, security settings
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Purchase Information: items viewed, added to cart, purchased, reviews, gift cards
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Customer Support Communications
Some information may be required to use certain features. If it is not provided, certain Services may not be available.
Information Collected Automatically
When you visit the Site, we may automatically collect certain information through cookies and similar technologies, including:
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IP address
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device and browser information
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network connection details
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site usage data such as pages viewed, clicks, and time spent on the Site
Information From Third Parties
We may receive information from third parties including:
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platform providers (e.g., Shopify or similar e-commerce providers)
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payment processors
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marketing and advertising partners
How We Use Personal Information
We may use your information for:
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Providing Services: order processing, shipping, payments, returns
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Service Communications: order confirmations, account updates, shipping notifications
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Marketing (with consent where required): promotional emails, offers, and updates
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Fraud Prevention & Security: detecting suspicious or harmful activity
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Service Improvement & Support
Cookies
We use cookies and similar technologies to operate and improve the Site, analyze usage, and support marketing efforts. For information about Shopify cookies, visit:
https://www.shopify.com/legal/cookies
Sharing Personal Information
We may share your personal information with:
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service providers such as shipping carriers, IT providers, customer service platforms, and payment processors
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business and advertising partners
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third parties when required by law or with your consent
We do not sell personal information.
Children’s Privacy
Our Services are not intended for individuals under 13 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.
Security and Data Retention
We implement reasonable security measures to protect your information. However, no system is 100% secure.
We retain personal information only as long as necessary for the purposes described or as required by law.
Your Privacy Rights
Depending on your state of residence, you may have rights under applicable U.S. privacy laws (including the California Consumer Privacy Act (CCPA/CPRA)), such as the right to:
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access the personal information we hold about you
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request correction or deletion of your information
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opt out of certain data uses such as targeted advertising
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receive information about how your data is collected and used
If you are a California resident, you may have additional rights including the right to know, delete, correct, and opt out of the sale or sharing of personal information.
To exercise your rights, contact us at:
We may need to verify your identity before fulfilling requests.
Contact Us
If you have questions about this Privacy Policy or how we use your information, contact us at:
📧 painexya@gmail.com