Shipping policy

Order Processing Time

Orders are processed within 1–4 business days after payment is confirmed.
During peak demand periods (such as holidays or major promotions), processing may take longer. If we experience significant delays, we will notify you promptly via email.

Shipping & Carriers

Orders are shipped using reliable and trusted courier services based on destination, shipping method, and service availability in your area.

The courier may vary depending on your region to ensure the best delivery performance.

Estimated Delivery Time

Estimated delivery time may vary depending on your shipping address and selected shipping method.
Typical delivery windows are:

  • Standard Shipping: usually delivered within 5-7  business days from dispatch

Please note that delivery times are estimates. Delays may occur due to factors beyond our control such as high shipping volume, customs processing, weather conditions, or carrier delays. Delivery times are not guaranteed.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking details (if available).
You can track your shipment directly through the courier’s website.

Shipping Costs

Shipping fees may vary depending on destination, shipping method, and promotions.
If free shipping applies, it will be clearly stated at checkout.

Incorrect Address or Failed Delivery

It is the customer’s responsibility to provide a complete and accurate shipping address when placing an order.

Once an order has been processed, we may not be able to modify the shipping address.
If a package is returned due to an incorrect address or failed delivery attempts, it may be reshipped at an additional cost, which will be communicated before resending.

Lost or Damaged Packages

Painexya guarantees order protection.

If a package is lost or damaged in transit, we will issue a replacement or a refund.

If the tracking information shows the package as “delivered” but you have not received it, please contact the shipping carrier first to verify the delivery. Afterward, you may reach out to us for assistance.

Returns & Withdrawal Policy

Customers may be eligible to return products in accordance with our Return Policy.
For full details or to initiate a return, please review our Return & Refund Policy or contact us directly.