Refund policy

60-Day Manufacturing Defect Warranty

At Painexya, we stand behind the quality and safety of our supplements.
If your product arrives damaged or has a manufacturing defect, it is covered by our 60-Day Manufacturing Defect Warranty.

What We Cover

This warranty applies to defects that are the result of manufacturing or packaging errors, including:

  • Products damaged during shipping

  • Broken, missing, or tampered safety seal

  • Contamination or foreign material

  • Incorrect product, batch, or labeling

  • Expired or near-expiry products at delivery

  • Quality issues caused by production faults

The warranty is valid for 60 days from the delivery date.

What We Do Not Cover

This warranty does not cover:

  • Normal variations in taste, smell, or texture

  • Individual reactions or sensitivities

  • Improper storage after delivery

  • Misuse or use not following label instructions

  • Products opened and used without any defect

  • Change of mind or dissatisfaction without defect

What Happens If My Product Is Defective?

If your product is confirmed to have a manufacturing or packaging defect, we will provide:

  • A replacement, or

  • A refund

at no additional cost to you.

How to Report a Defect

Please contact us within 60 days of delivery and include:

  • Your order number

  • Photos or video clearly showing the issue (seal, packaging, lot number, expiration date)

  • A brief description of the problem

Contact: painexya@gmail.com

We reserve the right to evaluate each claim to ensure it meets the conditions of this warranty.

60-Day Money-Back Guarantee

We want you to feel confident trying our supplements.
If you are not satisfied with your purchase for any reason, you may request a refund within 60 days of delivery.

How It Works

  • You must contact us within 60 days of receiving your order

  • Refunds are issued to the original payment method after we receive and inspect the return

What Is Not Eligible

This guarantee does not apply to:

  • Orders older than 60 days from delivery

  • Products that are empty or excessively used

  • Bulk or promotional bundles marked as non-refundable

  • Abuse of the return policy

How to Request a Refund

Email us at painexya@gmail.com with:

  • Your order number

  • The reason for  your refund